Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

Customer Review
Date of Posting: 30 May 2017
Posted By: Jim Butterfield
Customer Review
Date of Posting: 30 May 2017
Posted By: Dr. Melvin Dickinson
Customer Review
Date of Posting: 30 May 2017
Posted By: Helen A Dryer
Customer Review
Date of Posting: 30 May 2017
Posted By: Andrea Busby
Customer View
Date of Posting: 30 May 2017
Posted By: LaVerne Furbert
Edward Harris
May 21st, 2017

Mr. Shannon Robinson
General Manager
Bermuda Emissions Control Ltd.
Hamilton, Bermuda

Dear Mr. Shannon Robinson,

Re: Thank you for an exceptional experience

I am writing you this letter to express my appreciation to you and the wonderful staff you have in
place at BEC Centre at the TCD facility.
As a twenty-year executive in the hospitality industry, I am uniquely qualified to identify exceptional
customer care and attention to detail.
As experiences go, mine was exceptional from start to finish. I was greeted professionally by your
colleague conducting the test with a hand shake and a smile, and directed with the utmost of
professionalism. On the completion of the test process I was called by name to the printing station
and provided my test certificate. Another handshake and a smile as provided with my completion of
the transaction, and it concluded with a clear “enjoy the day”. I left with the feeling and wish that
every customer service transaction in Bermuda could be handled the same way.
I am not sure of how you have done it, but congrats to you and the team for delivering an exceptional
experience on what can only be described as an irritating and time consuming process!
Please provide all the team with name tags to ensure that they get the correct level of recognition
going forward. Keep up the great work!
Best wishes,

Anthony Mocklow
Chief Innovation Officer
Date of Posting: 29 May 2017
Posted By: Anthony Mocklow
Par3 Consulting

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